Documentation > Digital Marketing > Call Tracking

Call Tracking Metrics Calls Detail Report

This Call Tracking Metrics report includes provides close to 20 call performance metrics, including an option to listen to the actual call recordings.

Call Tracking Metrics provides call tracking statistics of online and traditional advertising to help marketers analyze ad and call agent performance.

Call Tracking Metrics reports are located in Reports & Tools > Digital Marketing > Call Tracking.

Important! To view this report, you must authorize a connection to a Call Tracking Metrics account.

Table of Contents

Call Tracking Metrics Calls Detail Report

Example

Call Tracking Metrics call detail report

Report Options

Custom Date Range	Report Dates Select a Report Date range from the Report Options calendar tool or select a Custom Date Range in the top right toolbar
	General Options Enter a custom report title, if desired.
	Show or Hide Report Sections Overview header with company name and totals Calls grid is the table of individual call details Grid Settings Show or hide the following table columns: Source of call Duration of call Direction (inbound vs. outbound) Talk Time Ring Time Hold Time Email address City State Country Postal Code Called At (date and time) Tracking Number Dial Status (for outbound calls) New Caller (displays green check mark indicator for yes, red x for no) Business Number Caller Number Call Status Audio (click to play the call recording)
	Call Direction Filters Inbound Calls Outbound Calls Outbound Messages Inbound Messages